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TailTrack
How TailTrack works

From first hello to care in the diary.

Follow every route from a first request to paid, planned care, including the moments where you or your client need to make a choice.
Follow the journeyStart your free trial

  1. 01 · Set the shape

    Set up your way of working once.

    Choose your services, timings and questions. TailTrack then asks for the right information at the right moment, in your branding.

    Flexible care
    Use time windows for regular rounds and flexible visits.
    Exact-time care
    Collect a date, start time and finish time for one-off work.

  2. 02 · The request

    New client or familiar face, it starts simply.

    The client chooses the care they need and shares the details for every pet. The request arrives ready to review, not scattered across messages.

    First-time client
    A branded request captures their household, pets and care needs.
    Returning client
    They request more care from their portal using saved pet details.

  3. 03 · Your review

    See the full picture before you reply.

    First-time leads and customer requests stay distinct, while the client, pets, service and preferred times remain together.

    Book it in
    Confirm the right recurring round or one-off time yourself.
    Send an offer
    Let the client review the time and price before accepting.
    Keep the door open
    Waitlist flexible care when the right space is not available yet.
    Decline clearly
    Close the request with a helpful message when it is not a fit.

  4. 04 · The answer

    The client always knows what happens next.

    Clients see one clear action rather than another message thread. TailTrack keeps the response, booking and payment connected.

    Offer sent
    They accept the proposed care and pay online when payment is due.
    Booked directly
    They receive the confirmation and any payment request automatically.
    Waitlisted or declined
    A clear update closes the loop without promising a booking.

  5. 05 · The diary

    Confirmed care lands in the right schedule.

    Once confirmed, each pet is attached to the care you agreed. Regular work and standalone visits remain visible in one planner.

    Recurring care
    Regular walks and visits follow the round and start date you chose.
    One-off care
    Exact-time and standalone bookings keep their own date and time.

  6. 06 · Ready for care

    The useful details stay with the pet.

    Confirmed clients have one secure place for bookings and the details that make care safe, personal and easy to pick up next time.

    First booking
    The client receives their portal invite and finishes each Pet Passport.
    Ongoing care
    Policies, permissions and care details stay ready to check and update.

  7. 07 · Next time

    Repeat care starts further ahead.

    The next request begins with a known client and saved pets. They ask for more care, you make the decision, and the same clear journey starts again.

    For the client
    Book another walk or visit without entering everything again.
    For you
    Review a customer request with the history and care context attached.

Keep the whole journey moving in one place.

Try TailTrack free for 14 days. Set up your services and booking form, then keep requests, schedules and pet details together.

Start your free trial